FAQ's

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How do I contact customer service?

The best way to reach us is by phone during operating hours.  The toll free number is 800-333-5487.  If you need to fax us an order or inquiry, the fax number is 850-474-0464.  You can always contact us by email at sales@fhmedicalservices.com

How long will my order take to be processed?

We strive to process and ship all orders as quickly as possible because we understand how important timely delivery is to our customers. Please allow approximately 24–72 business hours for order processing and shipment preparation. While many orders are shipped within this timeframe, some orders may require additional processing time depending on product availability or order volume.

If you require expedited shipping or need a more accurate delivery estimate, please contact our team at sales@fhmedicalservices.com prior to placing your order.